💳 Payment not going through in Stripe?

If a payment on a website using Stripe does not go through, it does not always mean there is a problem with the card. A decline may be related to the IP address, VPN / proxy, device, browser, billing address, 3DS verification, or restrictions set by the merchant.

What to try first

1. Check your IP and connection.

   • If you use a VPN or proxy, try a different stable server or a direct connection if the website is accessible without it.
   • Avoid free, public, or overloaded VPN / proxy servers, as these IPs may trigger additional checks more often.
   • Ideally, keep the same IP country throughout checkout and payment.

2. Try another device.

   • If payment fails on a computer, try a phone, and vice versa.
   • Use a normal browser without unusual extensions or automation whenever possible.

3. Try another browser or a clean session.

   • Open the website in a different browser.
   • Clear cookies / site data or use a private window and restart checkout.
   • Temporarily disable extensions that may block payment-page scripts.

4. Check the card details and balance.

   • Make sure the card number, expiration date, and CVV are correct.
   • Keep enough balance for both the purchase amount and the transaction fee.

5. Check the billing address.

   • If Stripe / the merchant asks for a billing address, fill it in carefully.
   • Follow the recommendations in Billing address.

6. Complete 3DS verification if it appears.

   • Try Email first — this option works most often.
   • If Email does not work, try Phone.
   • See 3D Secure and verification code for details.

If it still does not work

• Do not repeat the same payment many times in a row — a chain of declines may lead to additional restrictions or a card freeze.
• Wait and try again from a different device / browser / connection.
• If possible, try another merchant: different websites may use different card acceptance and risk rules.
• Make sure the merchant accepts cards of your region / card type and does not restrict foreign or virtual cards.

If you have had several declines in a row, also read Card freeze.

When to contact support

If the recommendations above do not help, contact support: https://t.me/flexy_sup

Include:

• a screenshot of the error;
• the website / merchant name or link;
• payment amount;
• time of the latest attempt;
• whether you used a VPN / proxy and whether 3DS verification appeared.