🧊 Card freeze

If your card is frozen, it means that operations on it are temporarily restricted (payments may fail and some card actions may be unavailable).

🆘 How to unfreeze the card

Unfreezing is done through support:
https://t.me/flexy_sup

Write to support — they can help you:

• ✅ unfreeze the card, if possible;
• 🔎 explain the exact reason for the freeze in your case.

⚠️ Common reasons for a freeze

Below are the most common reasons why a card may be frozen:

1. ❌ More than 3 failed payments in a row
   For example, repeated merchant declines, incorrect payment details, anti-fraud checks, or operation restrictions.

2. 💸 Insufficient funds for the monthly maintenance fee
   If your tariff includes maintenance and the balance is not enough to cover it.

3. ➖ Insufficient funds to cover operation fees (balance went negative)
   In some cases, the operation fee may be charged separately, and if the balance is insufficient it can go negative — that may also cause a freeze.

✅ Recommendations to reduce the risk of a freeze

• ⛔ Avoid making many repeated payment attempts in a row; if a payment fails, check the balance, currency, and payment details, then try later or with a different merchant.
• 💰 Keep a small reserve on the balance for fees and, if applicable, monthly maintenance.
• 💬 If you are unsure why payments are being declined, contact support early instead of building up a long chain of failed attempts.

📩 If the card is already frozen, the fastest solution is to contact support: https://t.me/flexy_sup