RUEN
Cards FAQ
Common Questions

Billing address

What a billing address is, how to fill it in, and what to do if payment fails

🧾 Billing address

Important about 🍏 Apple Pay and πŸ€– Google Pay

If you are adding a card to Apple Pay or Google Pay, follow the dedicated guides:

Do not use random addresses for wallet setup if the guide says otherwise: requirements for wallet enrollment may differ from a regular online payment.

Apple Store

To change the region and link the card in Apple Store, use the separate guides:


What is a billing address

A billing address is the address used for payment verification on the merchant / bank / payment system side.

It is not the shipping address. A billing address is used to confirm that the card data matches the issuing settings and security checks.


Which billing address we provide

We provide the billing address in the Telegram bot in the following format:

Example

Street: 4215 Credit Union Dr | City: Anchorage | State: Alaska | Index: 99503 or AK 99503 | Country: USA

How to split it into form fields

Street
4215 Credit Union Dr
City
Anchorage
State
Alaska
ZIP / Postal code
99503 (or AK 99503)
Country
USA

πŸ‡ΊπŸ‡Έ If the site asks for a US phone number

Sometimes the checkout page or billing form asks for a US phone number.

If the field is mandatory and you cannot proceed without it, enter any random number in the format +1 followed by 10 digits.


❌ If the payment fails because of the address

If the payment is declined and the reason looks like β€œinvalid address / billing address mismatch”, follow these steps:

1) Check the card issuer country

In the app, look up the issuer country / issuing country.

2) Use an address that matches the issuer country
  • If the card is issued in USA β€” use the billing address from the bot.
  • If the issuer country is different β€” take a random real address from the required country via Google Maps and use it as the billing address.
3) Check that the fields are filled correctly

Make sure Country and State / Region are correct, and that the ZIP code matches the city/state. Some forms are sensitive to abbreviations (for example AK instead of Alaska) β€” use the version accepted by the specific site.


What to do if this does not help

  • Try paying a different merchant or use another checkout flow β€” verification rules can differ.
  • Make sure you are not using the billing address as the shipping address.
  • If the question is about adding the card to 🍏 Apple Pay or πŸ€– Google Pay, go back to the matching guide and follow it exactly:
    β€’ 🍏 Add card to Apple Pay
    β€’ πŸ€– Add card to Google Pay

Need help? Contact support: https://t.me/flexy_sup
Attach a screenshot of the error and include the merchant / site, amount, and attempt time.

On this page